Customer satisfaction is very important at Lauren Hinkley Australia. All sales are final. If for some reason you are unhappy with your purchase please contact us via email within 7 days of receiving your order and we will happily arrange an exchange or store credit.

All items are carefully checked before posting however if an item does arrive with a fault we will happily send a replacement upon evaluation of the fault. If a replacement item cannot be sent, we will issue a store credit. 

All postage costs associated with an exchange must be covered by the customer.

Please note all sales are final and we do not refund for change of mind.

Please make yourself fully aware of all pre -order and turnaround times before ordering. If your order is urgent please contact us prior to placing the order. 

All custom items are not refundable.

To complete your return, we require a receipt or proof of purchase.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at and we will arrange a delivery address to send it to.

To return your product, you should email us and we will advise you of the correct address.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.